Finance and Insurance Information
At MT, we intend to make our patient’s experience with us a satisfying one.
Our pricing policy is transparent and price estimation is provided for procedures. Care is customized, therefore, the cost of treatment will vary among patients. The estimated price represents a possible range of costs only and should not be interpreted as the actual costs of treatment.
For self-pay patients, we discuss the costs of procedures and any high cost treatment with our patients before the care begins. Full deposit is required for all procedures including CT/MRI/PET Scan. Initial deposit as estimated is also required for General Medicine Admissions. Once the procedure is done and if there is excess deposit, the money will be refunded to patient. We will also refund in full if the procedure is cancelled unless specified otherwise.
If payment is by credit card, the refund will be through credit line which is subject to the exchange rate of the date of refund. If payment is by cash/debit card, the refund will be by cash or money transfer. All wire transfer refund is subject to bank service charge, exchange rate, the difference of the bank buying and selling rate of the currency.
There are several payment options that patient can choose from.
Payment Options:
□ Payment by cash, credit card/debit card is accepted. Cheque is not accepted except for Cashier Cheque.
□ Wire Transfer
Note:
- Transfer process may take days/week(s) depending on each bank. In order to avoid delay of service, please check with your bank.
- Itemized details are provided upon request.
- Before travelling outside your country, inform the Bank issuer of your credit card. Please check credit limit since extension of the credit limit may be needed. Inform the Bank about the price estimate that you received from the hospital. Confirm with your card provider on any charges that may occur by using the credit card oversea.
Refund policy :
- If medical expense is less than deposit, patient can contact cashier to receive refund once treatment is done.
- Cancellation of procedure/surgery, patient will receive full refund right away unless the cash refund amount is high, patient will be refunded the next day the latest (please also see no refund policy below).
- Patient will receive full refund once patient returns the borrowed patient uniform, medical equipment, wheel chair, oxygen tank, blood glucose meter, etc., unless there is damage to the items rented or borrowed.
- Refund on non-contract insurance deposit will be refunded once hospital receives payment from contracted insurance within 30 days. Refund amount depends on the amount guaranteed.
- Original receipt must be returned to Finance for refund.
- Cash refund will be refunded back to patient. If relative/representative/friend wish to receive the cash refund on patient’s behalf, must present consent letter from patient authorizing relative/representative/friend along with signed copy of a valid passport to collect the cash refund. The recipient of the cash refund must also provide a copy of a valid passport for identification.
NO Refund policy :
- There will be no refund on the procedures that we have to prepare medication in advance or for medication that has to be ordered from oversea especially for the patient such as chemo medication. Patient will be informed beforehand.
- Once procedure started but patient decides to stop the procedure, any medical expenses incurred after the visit was opened shall be the responsible of the patient.
- There will be no refund on pharmacy and medical supplies.
Insurance Information
There are almost no known insurance companies that support "intentional international medical travel". This has nothing to do with MT's policies – this is entirely the choice of the insurance companies. In theory, We can support any insurance, as the patient needs to pay first and be reimbursed by the insurance company after the procedure. So the question is not if we accept the insurance, it is if the insurance company will reimburse you for the procedure. This is an important distinction to understand.
Travel Insurance
Travel insurance provides coverage for medical expenses, for flight accidents, losses incurred while traveling. Please study the coverage types and ensure your policy covers your needs. For medical travelers, standard travel insurance may not cover complication during or as a result of treatment. Medical tourism complications insurance should be considered. As it is designed for travelers seeking medical treatment internationally. Some policies protect you by covering medical treatment complications that may arise
Advice for Medical Traveler
- Contact your insurance company if they will cover treatment overseas.
- Check if you have to pay out of pocket and file reimbursement afterwards.
- If you have pre-existing condition, confirm with your insurance if the treatment will be covered.
- Find out about your deductibles, co-insurance and the maximum amount of medical coverage.
policy on insured patient
Non-Contracted Insurance
- Patient is required to pay and claim from insurance directly
Contract Insurance
- For OPD visit that has direct billing, hospital will either check insurance benefits from insurance website or contact insurance company for letter of guarantee.
- For any procedure that needs pre-authorization such as CT/MRI, our Insurance Operations department will contact the insurance company for pre-authorization letter.
- Hospital contacts insurance upon patient’s admission and inform patient within 48 hours about the status.
- Patient is required to pay a full deposit (balance up to date) if there is no guarantee letter from insurance within 48 hours.
- Full payment is required if the hospital does not get the letter of guarantee on the discharge date.
- If patient requests that hospital continue to follow up on guarantee letter, full deposit is required. If there is no guarantee letter from insurance company within 7 business days from the discharged date, deposit will be used to settle the bill with no prior notice. Receipt will be send by e-mail or patient can pick up the receipt at the hospital.
- The deposit will be refunded once hospital receives the letter of guarantee before/ on discharged date/or within 7 business days after discharge.
Frequently Asked Questions
Many medical insurance policies support “accidental” medical treatment. For example, if you come to UK for business or holiday and have an accident while in the country, many policies will cover your treatment. Please check with your insurance company for additional details before you travel.
Travel insurance provides coverage for medical expenses, for flight accidents, losses incurred while traveling. Please study the coverage types and ensure your policy covers your needs.
For medical travelers, standard travel insurance may not cover complication during or as a result of treatment. Medical tourism complications insurance should be considered. As it is designed for travelers seeking medical treatment internationally. Some policies protect you by covering medical treatment complications that may arise.